Refund policy

Eligibility

Refunds apply to paid course seats and private workshop fees listed on a Smart Auto APIs invoice. Free materials and publicly available blog content are not refundable purchases.

Timeframe

You may request a full refund within 7 days of payment if you have not accessed more than one live session (or more than 15% of self-paced modules, measured by platform progress). Requests after that window are considered under partial or exception rules below.

Full refund conditions

A full refund is available when the request meets the timeframe, access limits above, and the seat has not been transferred to another learner. If we cancel a cohort date and cannot offer a suitable alternative within 60 days, you may choose a full refund.

Partial refunds

If you withdraw after the full-refund window but before the midpoint of a live cohort, we may issue a partial refund of up to 40% of the seat fee after deducting materials already unlocked. Private Audit Lab Intensives booked within 14 days of the facilitation date are not eligible for partial refunds except where we cancel.

Non-refundable items

Travel costs you arrange, third-party software licenses, completed private facilitation days, and custom materials already delivered for a private lab are non-refundable. Administrative bank fees charged by your institution are not reimbursed.

Refund process

Email info@smartautoapis.digital with subject “Refund request,” your invoice number, and reason. We confirm eligibility within 5 business days. Approved refunds are initiated within 14 business days of confirmation.

Processing time and method

Funds return via the original payment method when possible, or by bank transfer to the account on the invoice. Bank processing may add several days beyond our initiation date.

Cancellation by learner

You may cancel enrollment by email. Cancellation does not automatically create a refund; eligibility follows this policy. Seat transfers to a colleague at the same organization are allowed once, at no charge, if requested at least 5 business days before the first live session.

Exceptions

We may grant exceptions for documented medical emergencies or mandatory military service obligations affecting attendance. Exceptions are evaluated case by case and may result in a credit toward a later cohort instead of cash.

Contact for refund requests

info@smartautoapis.digital · +82-6-105-5869 · Street: 274-3, Hangokri, Yongsan-myeon; City: Yeongdong-gun; State/province/area: Chungcheongbuk-do; Country calling code: +82; Country: Korea